Refund & Return Policy
Last Updated: January 2026
At Asad Studio, every product is specially customized and made according to our customers’ requirements. We are committed to providing high-quality products and excellent customer service.
Please read our Refund & Return Policy carefully before placing an order.
Customized Products
Since most of our products are personalized and customized according to customer specifications, we generally do not accept returns or exchanges once an order has been produced and delivered.
Customized products include, but are not limited to:
- Photo Tiles
- Customized Mugs
- Personalized Cushions
- Custom T-Shirts
- Nikkah Frames
- Photo Frames
- Albums
- Keychains
- Personalized Gift Items
Eligible Refund or Replacement Cases
We will gladly offer a replacement or solution if:
- You receive a damaged product.
- You receive the wrong product.
- The product arrives with a manufacturing defect.
- The delivered item is significantly different from the approved design.
To request a replacement, please contact us within 48 hours of receiving your order.
Customers must provide:
- Order Number
- Photos of the product
- Photos of the packaging (if damaged)
Non-Refundable Situations
Refunds or returns will not be accepted in the following situations:
- Change of mind after placing the order.
- Incorrect information provided by the customer (names, dates, photos, text, etc.).
- Minor color variations due to screen settings.
- Customer dissatisfaction based on personal preference after design approval.
- Delayed delivery caused by courier services, weather conditions, or circumstances beyond our control.
Design Approval Responsibility
Customers are responsible for reviewing all names, dates, spellings, and design details before final approval.
Asad Studio Gifts is not responsible for errors that were approved by the customer before production.
Order Cancellation Policy
Orders may be canceled only before production has started.
Once customization or printing has begun, the order cannot be canceled.
Refund Processing
If a refund is approved, it will be processed through the original payment method within 5–10 business days.
In many cases, we may provide a replacement product instead of a monetary refund.
Delivery Issues
If your order is lost or damaged during shipping, please contact us immediately.
We will work with the courier company to investigate the issue and provide a suitable solution.
Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Website: asadstudio.com
Email: info@asadstudio.com
WhatsApp: +92 302 1243333
Business Hours:
Monday – Saturday
11:00 AM – 9:00 PM
Thank you for choosing Asad Studio.
Your trust means everything to us, and we are committed to delivering products that preserve your memories beautifully.